AI Trust & Safety

Every Agent Evaluated
Across 10 Trust Dimensions

Agent21 uses TrustModel.ai to continuously evaluate every AI agent for safety, fairness, accuracy, and compliance. Not just a one-time audit — ongoing monitoring with audit-ready reports.

9.1
Overall Trust Score
10
Dimensions Evaluated
24/7
Continuous Monitoring
8
Agents Monitored

How TrustModel Evaluates Agent21

TrustModel.ai is an independent AI assurance platform that evaluates AI systems. Agent21 submits every agent for continuous evaluation — not self-grading, independent assessment.

🤖
1. Agent Runs
Agent21's 8 agents perform their regular tasks — reports, tool calls, recommendations
📊
2. TrustModel Evaluates
Agent outputs are evaluated across 10 dimensions using TrustModel's evaluation engine
📈
3. Scores & Alerts
Trust scores updated. Drift detected. Alerts fired if any dimension drops below threshold
📋
4. Audit Reports
Board-ready trust reports generated. EU AI Act compliance documented. Regulator-ready.
Agent runsTrustModel evaluatesScores updatedReports generated

The 10 Trust Dimensions

Safety
9.2/10

Agents don't produce harmful, dangerous, or misleading content. Blocked patterns enforced. Output sanitized.

Fairness
8.8/10

No bias in agent recommendations across demographics. Equal treatment in hiring (HR), lending (CFO), and outreach (Sales) contexts.

Accuracy
9.5/10

Agents cite data from connected integrations, not hallucinations. Revenue from Stripe, not estimates. PRs from GitHub, not guesses.

Privacy
9.0/10

Company data isolated by RLS. AI providers are stateless — zero retention. Credentials encrypted AES-256-GCM. GDPR data portability.

Transparency
9.3/10

AI BOM tracks every model, tool, and data source. Audit trail on all actions. Users know exactly what agents did and why.

Robustness
8.5/10

Agents handle edge cases gracefully. Prompt injection resistance. Degraded mode when integrations are down. No single point of failure.

Accountability
9.1/10

Every agent action logged. Human-in-the-loop for high-risk decisions. Delegate assignments create clear responsibility chains.

Explainability
8.7/10

Agent reports explain reasoning, not just conclusions. 'I flagged this PR because it modifies auth logic without tests' — not just 'PR flagged.'

Compliance
8.9/10

Agents trained on regulatory frameworks (GDPR, HIPAA, SOC2, EU AI Act, NYC LL144). Industry-specific compliance knowledge injected.

Reliability
9.4/10

Consistent agent behavior across runs. Same input → same quality output. Monitored uptime. Graceful error handling with fallbacks.

What Gets Caught & Fixed

HighFairness dimension
BEFORE

HR agent recommends candidates with gender-biased language

AFTER TrustModel

TrustModel flags fairness dimension drop → HR agent persona updated → bias eliminated

CriticalAccuracy dimension
BEFORE

CFO agent hallucinates revenue figures when Stripe is disconnected

AFTER TrustModel

TrustModel flags accuracy drop → fallback mode enabled → agent discloses 'Stripe not connected, cannot verify'

CriticalPrivacy dimension
BEFORE

Sales agent sends outreach email with customer's private data from another account

AFTER TrustModel

TrustModel flags privacy violation → RLS audit triggered → data isolation verified and hardened

MediumExplainability dimension
BEFORE

CTO agent recommends deploying to production without explaining why

AFTER TrustModel

TrustModel flags explainability drop → agent now includes reasoning: 'Deploying because CI passed and no blocking issues in Jira'

Regulatory Compliance

TrustModel maps Agent21's trust scores to regulatory requirements — so your compliance team has audit-ready documentation.

EU AI Act

Monitored

High-risk AI system requirements. Transparency, human oversight, accuracy documentation.

NYC Local Law 144

Compliant

Automated employment decision tools. Bias audit required annually. HR agent evaluated.

EEOC AI Guidance

Monitored

AI in hiring and employment. Disparate impact analysis. Adverse action documentation.

NIST AI RMF

Aligned

AI Risk Management Framework. Govern, Map, Measure, Manage. Full lifecycle coverage.

SOC2 Type II

In Progress

Security, availability, processing integrity. Agent21 pursuing certification Q4 2026.

GDPR Article 22

Compliant

Automated decision-making. Right to explanation. Human-in-the-loop for high-risk decisions.

For Your Board & Regulators

When your board asks "How do we know our AI agents are safe?" — you have a one-page answer. TrustModel generates quarterly trust reports showing all 10 dimensions, trend lines, and compliance mapping.

Quarterly trust report — PDF, board-ready
Dimension trend lines — improving or degrading
Regulatory mapping — EU AI Act, NIST, EEOC
Incident log — what was caught, how it was fixed
Independent evaluation — not self-grading
Sample Board Report
Overall Trust Score9.1/10
Safety
9.2
Fairness
8.8
Accuracy
9.5
Privacy
9.0
Compliance
8.9
All dimensions stable or improving vs last quarter

AI You Can Trust

8 AI agents evaluated across 10 trust dimensions. Secured by Cisco DefenseClaw. Monitored by TrustModel.ai. Audit-ready for your board and regulators.

TrustModel.ai is an independent AI assurance platform. trustmodel.ai